Refund policy

STANDARD RETURN AND REFUND POLICY
1. Scope and Eligibility
Thank you for shopping at Unbound Roots LLC (hereafter referred to as the "Company," "we," "us," or "our").
By making a purchase on our website or through any authorized sales channel, you (the "Customer," "you," or "your") agree to be bound by the terms and conditions outlined in this Return and Refund Policy.
To qualify for an exchange, return, or store credit, items must strictly meet the following criteria:
  • Timeframe: Return requests must be initiated, and packages postmarked, within fourteen (14) calendar days from the verified date of delivery.
  • Condition: Items must be returned in their original, unaltered condition. Items must be unworn, unwashed, undamaged, and free of any odors, stains, pet hair, or makeup.
  • Tags: All original manufacturer tags, price tags, and packaging must remain intact and securely attached to the item.
2. Excluded and Final Sale Items
The following categories of merchandise are strictly non-returnable, non-refundable, and non-exchangeable:
  • Items explicitly marked as "Final Sale," "Clearance," or purchased during a promotional liquidation event.
  • Intimate apparel, swimwear, bodysuits, earrings, and cosmetics (for hygiene and safety compliance).
  • Customized, personalized, or altered goods.
  • Gift cards.
3. Allocation of Return Shipping Costs and Fees
Except as provided in Section 4 (Defective or Incorrect Merchandise), the Customer shall be solely responsible for all costs, fees, and expenses associated with return shipping.
The Company manages return logistics utilizing the following two methods:
  • 3.1 Prepaid Return Labels (Deduction Method): If the Company provides a prepaid electronic shipping label via its online returns portal, the actual cost of the label—fixed at a flat rate of $8.95—will be deducted directly from the Customer’s final refund or store credit amount.
  • 3.2 Self-Funded Shipping: If the Customer elects to ship the return independently, the Customer must utilize a carrier that provides package tracking and shipping insurance. The Company assumes no liability for return shipments lost, damaged, or stolen in transit. Shipping fees paid at the time of original purchase are strictly non-refundable.
4. Defective, Damaged, or Incorrect Merchandise
The Company will assume 100% financial responsibility for return shipping costs exclusively in the event that an item arrives damaged, defective, or if the Company executed a fulfillment error (e.g., incorrect size or style shipped).
  • Reporting Requirement: The Customer must report any defects or errors within forty-eight (48) hours of delivery by contacting our support team at unboundrootsllc@gmail.com
  • Documentation: The Customer must provide photographic evidence of the defect, damage, or fulfillment error alongside the submission of the claim.
  • Remedy: Upon verification, the Company will issue a prepaid return shipping label at no cost to the Customer and will prioritize a replacement or issue a full refund to the original payment method.
5. Store Credit Incentive 
To facilitate a mutually beneficial resolution, the Company offers a Store Credit Incentive:
  • If the Customer elects to receive reimbursement in the form of Store Credit (E-Gift Card) rather than a refund to the original payment method, the Company will waive the return shipping deduction fee outlined in Section 3.1.
  • Store credit issued under this section is non-transferable, expires within 60 days of issuance, and cannot be redeemed for physical cash.
6. Processing Timeframes
Upon physical receipt of the returned package at our fulfillment center, the Company reserves up to five (5) to seven (7) business days to inspect the merchandise for compliance with Section 1.
  • Approved Returns: If approved, a refund or store credit will be issued. Credit card refunds typically take an additional 3–5 business days to clear, depending on your financial institution.
  • Rejected Returns: Items that fail to meet the inspection criteria will be rejected. The Customer will be notified via email and given the option to have the item shipped back to them at their own expense within fourteen (14) days. Unclaimed, non-compliant merchandise will be discarded or donated.
7. Contact Information
For questions regarding this policy or to initiate a formal return request, please contact our ust at:
  • Email: unboundrootsllc@gmail.com
  • Mailing Address: 770 Ranch Lane, Florala