Shipping & Delivery Policy

Last Updated: June 2026

Thank you for shopping with Unbound Roots LLC. We are committed to processing and shipping your order as quickly and accurately as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.

Please note that processing times may be extended during sales, holidays, new product launches, or periods of high order volume. Order processing could be temporarily suspended while the boutique owner is on vacation, but time and dates will be listed on the website as well on the automated email confirmation customers receive while the owners are on break. Order processing will be fulfilled and shipped in chronological order commencing on their resume date.

Shipping Rates

Shipping charges are calculated at checkout based on the weight, size, and destination of your order.

Free Standard Shipping is available on orders of $75 or more (before taxes and discounts) shipped within the United States.

Delivery Estimates

After your order has shipped, estimated delivery times are:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (if available)
Express 1-2 business days

All delivery timeframes provided at checkout or via confirmation emails/phone calls are strictly estimates provided by the shipping carriers (USPS, UPS, or FedEx). [1, 2, 3]

No Delivery Guarantees: Unbound Roots LLC does not guarantee exact delivery dates or times.
Carrier Delays: The Company shall not be held liable or financially responsible for delivery delays resulting from severe weather, carrier volume bottlenecks, mechanical breakdowns, holidays, or any external factors beyond our direct control. Shipping fees will not be refunded due to carrier transit delays. [1, 2, 3]

Delivery times are estimates only and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Once an order has been transferred to the shipping carrier, a tracking number will be generated and issued to the Customer via electronic mail. [1]

Verification of Delivery: A package is legally deemed "Delivered" once the carrier’s tracking system marks it as such (e.g., "Delivered to porch/mailbox"). [1, 2]
Transfer of Risk: Upon tracking verification of delivery, risk of loss, damage, or theft transfers entirely to the Customer. The Company is not responsible for packages stolen or misplaced after a verified carrier delivery. [1]

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery responsibility rests with the carrier.

Unbound Roots LLC is not responsible for:

Lost or stolen packages marked as delivered
Shipping delays caused by carriers
Delays due to weather, natural disasters, or other events beyond our control
Orders shipped to addresses provided incorrectly by the customer

If your package is lost in transit, please contact the shipping carrier first. We will gladly assist where possible.

If your tracking information indicates that your package was delivered, but you have not physically received it, the Customer must execute the following steps before contacting the Company:

Check all alternative delivery locations (e.g., porches, side doors, mailrooms, neighbors).
Wait twenty-four (24) hours, as carriers occasionally mark packages as delivered prematurely. [1, 2]
Filing a Claim: If the package remains missing after 24 hours, the Customer must contact the respective shipping carrier directly to file a formal "Missing Package Claim." The Company cannot file these claims on behalf of the customer.
Resolution: The Company does not issue cash refunds for packages marked as delivered by the carrier. At our sole discretion, we may assist by providing store credit or a replacement item if a formal carrier investigation deems the package officially lost in transit.

Incorrect Shipping Addresses/Delivery Address

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping fees required to resend the order.

The Customer is solely responsible for ensuring that the shipping address entered at checkout is accurate, complete, and safe for delivery.

Fulfillment Limitations: Orders are printed and shipped automatically using the exact address data inputted by the Customer. The Company is unable to alter, redirect, or intercept a package once it has been dispatched to the carrier. [1]
Return to Sender (RTS) Fees: If a package is returned to our company by the carrier due to an insufficient address, incorrect ZIP code, or refusal of delivery, the order will be processed as a return. The original shipping fee is non-refundable, and a flat $8.95 USD restocking and return-handling fee will be deducted from your store credit or refund. [1, 2, 3]

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at unboundrootsllc@gmail.com

Please include:

Your order number
Photos of the damaged item(s)
Photos of the shipping packaging

We will review the claim and work toward a fair resolution.

Returns and Free Shipping Orders

Orders that qualified for Free Shipping and are later returned may have the original shipping cost deducted from the refund amount if the return causes the order value to fall below the free shipping threshold.

Shipping charges are non-refundable unless the return is the result of an error made by Unbound Roots LLC.

International Shipping

At this time, Unbound Roots LLC ships only within the United States unless otherwise stated on our website.

Policy Changes

Unbound Roots LLC reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon posting to our website.

EXPEDITED & EXPRESS SHIPPING TERMS

1. Carrier Transit vs. Processing Time: Selecting "Expedited 2-Business-Day" or "Express Next-Business-Day" shipping applies strictly to the transit time required by the shipping carrier (UPS/USPS). It does not eliminate standard internal order processing and packaging timeframes.

2. Daily Cut-Off Time: All expedited and express orders must be placed before 6:00 PM EST Monday through Friday to be processed for same-day shipment. Orders placed after 12:00 PM EST, or during a holiday/weekend, will be processed and dispatched on the following business day.

3. Weekend & Holiday Deliveries: Shipping carriers do not offer standard express delivery on Saturdays, Sundays, or federal holidays. For example, an Express Next-Business-Day order placed on Friday before 6:00 PM EST will be delivered on Monday.

4. Non-Refundable Policy: Shipping fees paid for expedited or express services are paid directly to the fulfillment carriers and are strictly non-refundable, even in the event of a product return or exchange.

LOCAL DELIVERY

LOCAL DELIVERY TERMS & LIABILITY

1. Delivery Radius and Eligibility: Local delivery is restricted exclusively to eligible zip codes defined at checkout. Orders placed outside these designated zones will default to standard commercial carrier shipping.

2. Proof of Delivery & Transfer of Risk: Because local deliveries are fulfilled personally by Company personnel rather than a commercial carrier, a photographic time-stamp of the package at the designated delivery address shall serve as the official, legally binding Proof of Delivery. Upon the capture of this delivery photograph, all risk of loss, damage, or theft transfers entirely to the Customer.

3. Multi-Unit and Restricted Access Buildings: If the delivery address is an apartment, condominium, or gated community, the Customer must provide building access codes or specific delivery instructions at checkout. If our delivery personnel cannot securely access the premises, the package will be returned to our fulfillment office, and the Customer will be required to pay a standard re-delivery USD Zip Code Delivery Fee Preset or standard shipping fee $8.95 USD.

4. No local deliveries will be made on Saturday or Sunday/Holidays.

5. If you decide to return the items after delivery has been, the buyer must make arrangements to have the items delivered/returned back to Unbound Roots at 770 Ranch Lane, Florala, AL. 36442. Please see Returns/Refund Policy.